How can we help?

Questions about your loan, balance, or a payment

Your loan is serviced by the company that gave you your login. The fastest way to reach them is the Messages tab in the app — they see it right away and it keeps a record of the conversation.

Trouble signing in

Your Servicer issues your password. If you're locked out or never received a temporary password, message your Servicer or call them directly and ask for a password reset.

A payment isn't showing up

• Card or Cash App Pay — usually posts within minutes.
• Bank transfer (ACH) — can take 3–5 business days to clear and post.
• Cash at a store — posts once the retailer reports it, usually within one business day. Keep your receipt until you see it in the app.

If a payment is still missing after that window, message your Servicer with the date, amount, and confirmation or receipt number.

Managing your data

• Download your data — in the app, Settings → My data.
• Delete your account — in the app, Settings → Delete account, or at this page.
• Location — Porch Pay does not ask for or store your location, and requests no location permission on either phone. There is nothing to turn off.

Contact

Porch Pay is a product of RenewEQ, LLC. Each company that services loans in Porch Pay handles its own borrowers, so questions about your loan, a payment or a notice go to your Servicer through the Messages tab in the app.

For help with the Porch Pay app itself, contact us: